Anyone booking our services and/or attending our facilities is to abide by our Code of Conduct as well as our Terms & Conditions:

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Code of Conduct​

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Please apply common sense, be considerate and courteous to others, and help us maintain a comfortable and pleasant facility for all. 

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• Please refrain from chatter & loud noises around the pool area and changing rooms, and please switch mobile phones & tablets to silent mode, as these are disruptive to lessons and activities in the pool.

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• Food is not permitted in the pool, shower areas, and changing rooms. 

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• Please keep showers under 3 minutes and note that showers are reserved only for students having lessons in the pool. You will help us conserve water and make showers readily available to other students.​

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• Parking at the Alfred Cove venue is limited and is strictly reserved for students going in the pool, with one car per family so that all our students and parents with prams can find their way easily and be on time to lessons. Carers, friends, partners, other family members and anyone in additional cars are requested to find parking off site. 

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• Once your lesson has finished please be aware there may be other people waiting for parking spaces and use of the changing rooms - please manage your time at the facility in consideration of others. 

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• Pool toys and equipment are the property of Aquanat and are to remain in the pool area at all times so that your child can enjoy them in their next class and so that other students can find their favourite toy during their class.​

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• ​Children must be supervised by a parent/guardian at all times, including during lessons.

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• Please wait for the teacher to invite you to go into the pool, and please make your timely exit at the end of the lesson.

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• Please do your best to arrive for your lessons on time. Late arrivals cause disruption to the class for other students as well as cause stress for your own child, putting them at a disadvantage.

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• Avoid attending if unwell. Those experiencing fever, diarrhoea, open wounds, or any contagious virus or disease are not to attend the venue. 

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• Toddlers under the age of 3yr must wear a properly sealed swim nappy in the right size.

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• Any individual suffering incontinence, must wear a waterproof and properly sealed nappy. 

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• Please avoid entering the pool wearing body creams and lotions, hair products, or make up in order to help with keeping our pool water healthy and clean. 

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• Please inform admin of any issues to be amended.  

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• Glass objects and/or electronic devices are not permitted in the pool area. 

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• Smoking and/or consumption of alcohol is prohibited at all areas of the premises.​​

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• Attending our venue / premises is at your own risk and Aquanat is not liable for any personal injury or death. Please apply common sense and follow the guidelines and rules.

 

 

Terms and Conditions​

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Payments

 

Lessons and sessions are payable in advance via bank transfer.

Account Name: Aquanat Pty Ltd

BSB: 036063

Account Number: 221817

Reference: ​Student's / Client's full name + Class / Session Day & Time

When you book swimming lessons you will be given a due date for payment.

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• Group Classes & Shared Private Lessons: Term based subscription; The total per term is due before the commencement of the term, or the booking start date, as advised by Aquanat in your enrolment pack email.

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• Private lessons: Each lesson’s fee is due at least one week prior to the scheduled lesson’s date.

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• Therapy sessions: Payment is required at the time of booking in order for a session to be confirmed.

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* Our group classes run on a continuous basis, taking breaks over the school holidays and on public holidays (closure dates are not charged for). Enrolled students have priority booking / renewing their subscription between terms which is conditional to payment of the next term’s fees by the the due date provided by Aquanat.

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** Any changes to our pricing or payment methods will be communicated with our active clients via email.

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Missed Lessons

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Aquanat cannot offer reimbursement for students who skip lessons for any reason.

The full term fees are required as a spot is held for you exclusively. 

 

Make-up lessons are not facilitated, as they are frequently more disruptive than beneficial to all involved, as well as are counterproductive to the class atmosphere that we wish to maintain for the ideal learning environment.

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If for any reason you are going to miss a lesson, please inform our admin so they can communicate this to your teacher.

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Cancellations

 

Group classes & Shared Private lessons: 4-lessons notice period for cancellations

A notice of cancellation must be made in writing via email to info@aquanat.com.au

A student will be eligible for a credit or a refund, at the discretion of the manager, for any lessons remaining for the given term following 4-lessons after the date that the cancellation was received by the office.

This also refers to students wishing to cancel before activity or a term commences.

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Private lessons:

If you need to cancel or re-schedule a lesson, a notice of at least 48 hours before the scheduled lesson time is required in order to avoid the fee being forfeit.

Failing to provide notice or paying on time may result in the spot being offered to someone else.

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Therapy sessions:

If you need to cancel or re-schedule a session, a notice of at least 24 hours before the scheduled booking is required in order to avoid the fee being forfeit.

 

Cancellations by Aquanat:

In the case that we have to cancel classes / lessons, we will let you know with as much notice as we possibly can, considering the situation which has caused us to have to cancel.

Depending on the reason for us having to cancel, we will compensate you in a way that is fair and reasonable.

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We aim to maintain as much consistency for our students as possible, so unless unavoidable, you will see the same teacher each week. If your teacher is sick, we will do our best to find a suitable relief, and will only cancel / credit lessons we couldn't run.

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Refunds, Credits & Gift Vouchers

 

Credits are non-refundable and have an expiration date of 6 months once applied to a student or client's account (unless otherwise specified by the manager).

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Credits & refunds are considered on a case by case basis and are at the discretion of the manager. 

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Credits/refunds are not offered to students who miss lessons. 

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Gift Vouchers have an expiration date of 1 year from the date of purchase. 

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Communications

 

It is imperative that you PLEASE NOTIFY US OF ANY CHANGES TO YOUR DETAILS so that we can continue providing you with good customer service.

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We may use both emails and texts, or only one or the other, in order to communicate with clients and students - please make sure to read our texts and/or emails in order to avoid missing out on important updates & information.

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Privacy

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Our students’ and clients’ information are kept in confidentiality, and unless required by law or for the purpose of delivering our services, they will not be disclosed to third parties to use. 

 

Your information is used by us to: contact you, provide you with information and updates, provide you with services sought from third parties, understand your needs, provide you with the best service possible, as well as improve our services.

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Our training and teaching programs and materials, our lessons and classes, as well as all of our brand materials (ie, logos, photos, videos, etc..) are Aquanat’s intellectual property and may not be reproduced or used in any form.

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Schedule Changes

 

If you wish to change your class day or time, simply give us a call or email us with your request.

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Group classes: As social interactions with peers, as well as developing relationships, are a significant part of our program, we place students into age and skills compatible groups and aim to keep groups together as long as it supports and encourages each student’s learning progress.

 

Private lessons: are scheduled before or after group classes depending on schedule and availability, and are subject to changes, either temporary or permanent. This allows us all the flexibility that is often needed to be considered with individual progress and pace to be continuously reviewed and program to be adjusted accordingly. In many cases, private lessons are a temporary arrangement. We reserve the right to change the time or day of the lesson according to scheduling requirements.

 

 

Personal Belongings / Lost & Found

 

Aquanat is not liable for any loss of or damage to students' personal belongings.

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When found, students' property is placed in the Lost & Found box.

Please make sure to check it for any items you believe you left behind before your last lesson for the given term when items we collected may be donated to charity. 

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As we are not physically around or in charge at Rocky Bay, Mosman Park - please get in touch with their reception about lost property at this location. 

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Photography & Video

 

You are welcome to take photos and/or videos (however live streaming is not permitted) of your own child only, with no other people in the background of your photo in focus. You may share/post photos and/or videos publicly as long as no other people are clearly shown that were not able to give their consent.

 

Photos and videos are not permitted in the change rooms or toilet facilities under any circumstance!

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On occasion we may use photographs or videos taken during classes/lessons publicly, however please advise us if you do not wish for your and/or your child’s photos/videos to be used.

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* Aquanat reserves the right to make changes to the Terms and Conditions at any time. 

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** It is the responsibly of the client to keep up to date with Aquanat policies. We endeavour to inform our active clients of significant changes. 

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